The leading digital customer service platform that supports text, phone calls, video chat, and more, Glia has received a USD20 million in series B funding round to unify Chatbots, voice, and video platforms. This round was led by Insight Venture Partners, with the additional participation of Tola Capital, Wildcat Capital Management, Grassy Creek, and Entrepreneurs Roundtable Accelerator. With this funding round, Glia’s total valuation has reached USD29 million.
Founded in 2012, Glia is a New York-based startup builds digital-first moments which reduce to bare bones and transform communications between financial institutions and their customers using Messaging, Video, Voice, CoBrowsing, and Artificial Intelligence solutions. As part of the investment, Managing Director at Insight Venture Partners, Lonne Jaffe will join Glia as a board of directors. According to the Glia Co-Founder and Chief Executive Officer Dan Michaeli, the fresh fund will be utilized to expand Glia’s footprint, especially in product development, sales, marketing, and infrastructure. Formerly known as SaleMove, the company, in February, re-branded as Glia. Michaeli said that when they initiated the company to develop a platform in order to facilitate more sales. But the company built on this initial vision; they found that its customers use ingenious functionality that the company didn’t imagine at the time. Afterward, his team realized to build a brand that supports a wider vision of the value that the company’s customers are gaining, he added.
With this funding, digital customer service platform plans to develop its product development, sales, solutions, and marketing organizations, along with to double its employee headcount and infrastructure to further stimulate Glia’s mission to transform how financial institutions connect with their clients using Messaging, Chatbots, Video, CoBrowsing, and AI technology.