Many Ways Nations Lean on RPA Tools to Tackle COVID-19 Outbreak

Adrian-Novello Many Ways Nations Lean on RPA Tools to Tackle COVID-19 Outbreak
Adrian Novello, Partner & CMO, DiRWA

As the COVID-19 outbreak disrupts communities’ worldwide, healthcare providers, payers, and vendors are turning to technologies like automation and telemedicine to ensure seamless access to care. Technologies like robotics are now being deployed to mitigate such global emergencies.

RPA is an instance of a disruptive technology that is effective in fighting the spread of COVID-19. The major benefit of RPA is the elimination of the need for humans to visit sites that present a high risk of infections as several repetitive tasks can be carried out by full customizable bots.

With a global emergency having arisen from COVID-19, nations are now turning to automation tools to ensure effective social distancing and thus provide an efficient first line of treatment for the affected individuals.

Many advisory and research companies experimenting in the robotics realm have now collaborated with companies in the telemedicine domain to optimize quality and speed of deliverables.

Telemedicine enables patients to seek medical help from doctors and caregivers without stepping out from their quarantine. Lately, there are community and location-based apps to track COVID-19 infections in close vicinity.

Let us now examine how nations are leveraging RPA to tackle the COVID-19 outbreak.

1.   RPA for Immediate Healthcare Assistance

As the number of COVID-19 cases increase, the healthcare industry is turning to automated tools to evaluate and screen patients. These tools enable patients to access medical help remotely by contacting their doctors from home. This solution allows the affected individuals to stay quarantined throughout the outbreak.

Furthermore, easily automated payment models and healthcare-assisted hotlines are making the entire process of caregiving extremely simple and hassle-free. Automated chatbot support offers timely assistance for those who seek help and information.

2.   Robots to Triage Patients Who Visit Healthcare Facilities

One significant robotics application is the use of bots to automatically triage patients who visit hospitals. Here, the bots automatically capture basic diagnostic details of patients who visit a medical facility. Then, based on the severity of their condition, bots triage patients for medical assistance. This helps deliver critical care more efficiently and on time.

3.   Integrating Chatbots for Better Customer Experience

Healthcare providers are integrating chatbots with RPA to deliver improved customer satisfaction and experience. The goal behind RPA’s integration with chatbots is informing people about COVID-19 and stopping its spread. While chatbots manage the front-end workload by interacting with patients, bots collect patients’ data, handling the back-end processes.

4.   Meeting Staffing Needs

Due to the outbreak of COVID-19, retailers around the globe are experiencing a surge in online orders. To keep pace with the rising demands in online shopping and delivery, retailers are looking forward to hiring more workers. Organizations are struggling to process several job applicants in a stipulated time. This is where RPA is aiding retailers. Organizations are employing RPA bots for accelerating the triage process for the candidates, increasing workforce capacity, and improving customer experience.

5.   Improving the Efficiency of Contact Centers

The breakout of COVID-19 has restricted travel. While governments are encouraging remote work and promoting social distancing, the aviation industry is tremendously impacted. With numerous people canceling their travel plans, contact centers are grappling to keep pace with the situation. RPA bots are assisting contact centers in addressing the cancelation requests at the earliest in an efficient way. The airlines are deploying RPA bots, allowing agents to quickly collect data by using attended and back-office automation.

6.   Leveraging RPA to Boost Business Process

Often, employees, including caregivers, spend much time on redundant tasks. These non-priority tasks take them away from vital caregiving activities. Be it legal experts or medical personnel, a lot of time is lost in collecting and managing large amounts of data to create a comprehensive database that can be accessed as and when needed. Automation makes this process extremely easy to manage. Accuracy and efficiency are the added benefits that follow. This frees up for the staff the required time to analyze and carry out quality checks on all the gathered data, rather than simply collecting raw data and feeding it into the system.


The time is just right to turn to automation. As the world is going into a quarantine to combat the deadly virus, businesses can leverage automation and remote working facilities to clear backlogs and move ahead.

While the medical fraternity is actively turning to automation and virtual assistance to treat the affected individuals and safeguard the unaffected ones, businesses can also make use of this time to come up with innovative solutions. After all, ‘time’ is the crucial gift that quarantine has provided to the community. Let’s make the most out of it!