CXO THOUGHTS

Living in the world of data science and analytics, I often find myself being asked by customers and colleagues “what are your predictions for the pharma/biotech industry and what steps should we take to truly make AI/ML operational from a multichannel marketing and real-world evidence standpoint?” It’s a BIG question, and there are definite trends […]

In simple terms, collaboration involves people working together to achieve a shared goal. It is rare for a lawyer to complete a case from start to finish without input from other lawyers and legal staff such as secretaries and paralegals. Equally, law firms can often become siloed – with poor communication between different departments leading […]

The exponential speed, complexity, and market upheavals caused by today’s digital revolution mean that no single enterprise can “do it all” alone anymore. When it comes to innovating game-changers, the new paradigm is:  Collaborate or collapse! — no matter the size, sector, and success of your organization. This means all types of businesses, especially technology […]

Introducing a New Model of that Guide Executive Action  One tool for executives to use when considering on lessoning the gaps between success and possible failure, is to implement information technology and become a change agent. Executives can contribute to overall organizational performance through implementing information technology to increase knowledge management performance and help close […]

In contact centers, digital transformation is often thought to mean converting from a multi-channel environment to omni-channel engagement, but it is so much more. While adding digital channels is a step in the right direction and a necessity for contact centers of all sizes, it is just the beginning of the process. A digital transformation […]

The key to levelling up a facilities management offering isn’t more buildings, it’s smarter ones. With new reports showing the rapid growth imminent for the global IoT energy grid management market, it’s unsurprising that energy management is on a lot of minds. Facilities management companies look after buildings – big and small. Residential and commercial. […]

Exchanging the game of analytics for real intelligence Introduction I had the pleasure of speaking at one of the nation’s leading strategic learning forums on the transformative needs of education in the U.S. and abroad. The title of my message was profoundly simple, yet got the attention of any CIO or technologist desiring to stay […]