First Hawaiian Bank, a Honolulu, Hawaii-based regional bank, as per recent reports this week, has announced its switch over to a new core banking system. The Hawaii-based bank, which was for many years now using FIS’s mainframe-based Systematics, has now opted to go with FIS’s IBS core platform as the replacement.
The new transition also includes FIS’s Digital One omnichannel platform at the front-end, along with FIS’s Code Connect API layer for connectivity.
The bank’s choice to go with FIS’s core system and channel solutions comes despite its earlier, 2015 engagement with FIS’s fellow US competitor, Fiserv, for a range of front-end systems, which includes Fiserv’s Corillian Online for online banking; Mobiliti for mobile banking; CheckFree RXP for electronic bill payment; a personal payments service, Popmoney; and personal finance management tool, AllData.
First Hawaiian, being the oldest and largest full-service bank in Hawaii, has over $20 billion in assets and a total of 55 branch locations in Hawaii, 3 on Guam, and 2 in Saipan. The bank, currently undertaking a major enterprise-wide effort, is positive about it and says it’ll be delivering “a customer-centric experience that inspires loyalty and enhances the capabilities of their retail branch network”.
The FIS’s new core system was chosen to provide the bank with “advanced digital capabilities for seamless customer experience, rich data analytics for informed decision-making, and the ability to easily integrate with third-party applications”.