LogistiCare, a provider of non-emergency medical transportation services in the United States, has selected Avaya Intelligent Xperience (Avaya IX) contact center (CC) and unified communications (UC) solutions to deliver advanced customer and workforce experience. LogistiCare provides eligibility and authorization services, including call screening, the electronic transfer of customer data, screening to determine transport type, and disability testing; and call center management services, offering more than 24 million people better access to care in their communities.
Headquartered in Atlanta, GA, LogistiCare manages over 65 million rides annually across 43 states in the U.S. and the District of Columbia. As having the industry’s most robust call center technology, automating processes for its drivers, to knowing the precise locations of members, the company is taking innovation to an entirely new level. To offer better customer experience, LogistiCare operates on mainly 3 key areas, including innovative technology, stringent oversight, and service. The company has latest fleet monitoring technology, which makes it easy to weigh traffic flow and track members’ rides before, during and after pick up to assist them to get their destinations as fast and safely as possible.
On this move, LogistiCare Enterprise Voice Architect Nate Bielamowicz said that our Avaya IX converged UC and CC solutions help us provide positive experiences for customers that keep them coming back, and instill confidence with our government and organization partners. We love working with Avaya and have partnered with them for over fifteen years. He further stated that we selected Avaya as our provider-of-choice because they are the clear leader in the contact center, and as we have grown together, our Avaya solutions now encompass a full spectrum of communication and collaboration technology that truly create experiences that matter for us and our customers.