Standard Chartered, a British multinational banking and financial services company, as per recent reports this week, has announced entering into a partnership agreement with Avaya, a Santa Clara, California-based multinational technology company with expertise in the fields of business communications, specifically unified communications, contact center, and services, on delivering a multi-year client experience transformation project to boost its clients’ modern digital experience.
The Santa Clara-based Avaya, with its OneCloud Private solution, targets at unifying communications and contact center solutions, enabling organizations to deliver them on their own private cloud.
“This creates greater efficiencies in our structure, with agents being able to transition between all channels, benefiting from the context of previous conversations,” states Stuart Beaumont, global head, voice and virtual, Standard Chartered. “Avaya’s platform also offers us the flexibility of engaging third-party organizations so that we can continue to evolve and offer best in class channels and a great experience for our clients.”
In its statement, Standard Chartered confirms experiencing an increase in the adoption of its digital services, with 49% of the bank’s clients reportedly using online or mobile banking, compared to the bank’s 2017 figures, which were at 45% – not a significant increase, but an increase although.