Talespin, an enterprise developer of Virtual Reality, Augmented Reality, and Artificial Intelligence solutions, has leveraged AI to address the challenges of developing soft skills in employees. For that, the company is using a new Virtual Human platform to create realistic simulations for employee training purposes.
Unlike other traditional employee training system that might comprise passively watching a video or lightly interrelating with collections of canned multiple choice questions, Talespin’s system has a trainee interact with an AI-powered virtual human, speech recognition, and Natural Language Processing (NLP). Because the interactions utilize VR headsets and controllers, the hardware can track a trainee’s stare, body movement, and facial expressions during the session. The California-based company’s virtual is capable of communicating realistically, guiding trainees with branching narratives by utilizing natural traits and believable speech. During a basic training situation, the company’s virtual human might perform something as simple as showing the correct way to do in a scenario. Previously, Talespin developed a Virtual Reality model for assisting Farmers Insurance where a trainee learns to perform like a claims adjuster examining water damage.
Though, Artificial Intelligence technologies allow the simulation to go wider and deeper. A demo of the new platform places the trainee in the role of an HR employee who must terminate a fellow employee that is a challenge for almost any untrained person. Rather than just working through a role set of processes, the VR company presented an interactive virtual human, which full with the heavy emotions and stress normally found in that scenario. Besides following a branched narrative, the scenario teaches users how to stay away from common wrongful termination issues.