UiPath, a Robotic Process Automation (RPA) company, might build its own platform for developing Artificial Intelligence agents or bots for customer-facing services and to perform backend processes, the company’s Chief Product Officer Param Kahlon stated in his statement. Headquartered in New York, UiPath that hoisted USD225 last fall which bring the company at a total valuation of USD3 billion has added Microsoft Bot Framework functionality, in addition to integration with Google’s Dialogflow in 2018.
Currently, UiPath is analyzing customer feedback and its own assessments regarding bots presently available on its platform before making a choice. The conception of a reliable conversational bot platform can be a serious undertaking that several companies, from Salesforce to Oracle or to a range of startups have already introduced. Thus, UiPath sees it as essential in order to connect traditional enterprise applications with new ones that prioritize conversational communication. According to Kohlon, as a new generation application is more conversationally focused, the company is focused to assisting in bridging the connection between Chatbots and legacy enterprise apps and expected that this year to be a big year for RPA. Moreover, to assist organizations to manage a large number of robots; UiPath will look to advance its Orchestrator tool. According to the company’s announcement, UiPath will commence an initiative to train a million universities and schools level students regarding how to automate workplace tasks like invoice processing or the handling of conversations with customers.
The company’s customer base has grown from less than 500 at the start of 2018 to 2,600 this year. UiPath Customers comes from the areas of the United States Army, Autodesk, and Equifax, along with many global companies including India, Japan, and other parts of the world.