With the rapid growth of voice assistants, such as Cortana, Alexa, and Google Home, this voice recognition tech can do more than just improve citizen service; there is a potential public safety approach too. Today, voice assistants are becoming more mundane. Voice interfaces are bolstering at an exponential rate in all kinds of industries, ranging from healthcare to finance, as organizations are scrambling to be part of this revolution.
For instance, the Coast Guard has been testing with AI-driven voice recognition as a way to spot the perpetrators of 911 fraud calls. As agencies travel around the new emerging technology, the GSA (General Services Administration) recently introduced an open-source pilot to assist federal programs to weigh up and test potential uses for user-centered intelligent personal assistants. The National Park Service leveraged that for a voice pilot to deliver routine information like park hours, daily events, and campground locations. Officials at GSA stated that the big win for voice applications may lie in the potential for multitasking, as they allow citizens to access required information on the go.
Director of GSA’s Emerging Citizen Technology Office, Justin Herman noted that intelligent personal assistants, on a basic level, open a new, a lot more accessible path to citizen services that empower consumers to get information, updates, and alerts without needing to stop what they are doing and explore through a website. Herman further said that at the end of the day, they can make accessing citizen service easier and more efficient that is an ultimate goal for all.