TIES, a business intelligence and analytics software solution developed in full by DataBank for Minnesota’s Crow Wing County Community Services, received a Human Services Achievement Award from the National Association of Counties (NACo). The association recognizes 21 different categories each year looking for county governments that develop the most cutting-edge and impactful programs.
Vice President of Client Solutions at DataBank, Matt Charlson stated, “This was a good opportunity for the team at Databank to better understand and address the business process challenges stemming from a lack of visibility from a 360-degree, client-centric perspective. We have spent several years simplifying the paper-based business process within eligibility, child support enforcement, and many other program areas with electronic document management solutions. The next frontier is data analytics and breaking down the silos. We are excited for any chance we get to work with the counties and help enable their initiatives such as no wrong door and coordinated case management.”
The TIES computer program is allowing for greater collaboration and compliance practices among workers both within and across programs, particularly by facilitating the Community Case Management (CCM) process, during which case managers communicate with one another about the needs of a client in common.
Sheila Skogen, community services operations manager at Crow Wing County said, “DataBank was very adaptable and worked closely with our team, our employees one on one, and our IT folks. Because they know the work so well, they could anticipate the pressure points and anticipate the staff that may have some resistance and/or learning curve issues. Engaging with these folks one on one and encouraging their growth meant everything to those staff and our leadership team.”